Our Services

Our Services2024-03-27T21:30:28+00:00
Lugeez Our Services Page Main Image

Lugeez offers a comprehensive range of services designed to simplify your travel experience from start to finish. Our unique door-to-door luggage pickup and delivery service eliminates the need for you to carry or drag your luggage from your home to the airport. Instead, our friendly team picks up your bags right from your doorstep and delivers them directly to the airport, where we check them in for you. With Lugeez, you can skip the hassle of long lines, leaving your baggage unattended, and navigating crowded airports

At Lugeez, we understand that travel can be challenging for various demographics, including families with children, large groups, business professionals, individuals who may have a disability and seniors. That’s why we provide a hassle-free solution to alleviate the stress of managing luggage. Whether you’re wrangling kids, coordinating with a group, pressed for time on a business trip, or seeking ease as a senior traveler, our door-to-airport service ensures a seamless experience for all. With Lugeez, you can travel confidently, knowing that your luggage needs are taken care of with efficiency and care. . Discover the convenience of stress-free travel with Lugeez today!

How It Works

Step 1

Scheduling a Pickup
For Your Bags

Using Lugeez’s services is quick, easy, and effortless. Simply schedule a pickup using our convenient online booking system or mobile app.

Step 2

Collection and Transportation

Our friendly team will collect your luggage from your home at the designated time of your choosing. We’ll take care of the rest, ensuring that your bags are safely transported to the airport and checked in for your flight.

Step 3

Real-time Tracking and Convenience

With real-time tracking and notifications, you can stay informed every step of the way. Say goodbye to the stress and inconvenience of handling your own luggage – with Lugeez, travel has never been easier.

Stay Tuned For Our Upcoming Service Launch

We’re just as excited as you are to introduce our services to Toronto! Keep an eye out for updates as we gear up for this exciting journey together!

We’re just as excited as you are to introduce our services to Toronto! Keep an eye out for updates as we gear up for this exciting journey together!


How does Lugeez ensure the safety and security of my luggage during transit?2024-03-14T20:17:10+00:00

At Lugeez, the safety and security of your belongings are our utmost priority. We employ stringent security measures, including GPS tracking, tamper-proof seals, and trained personnel to ensure the integrity of your luggage throughout the journey. Additionally, all our drivers undergo thorough background checks and training to maintain the highest standards of professionalism and security.

What happens if my flight is delayed or canceled?2024-03-14T20:17:10+00:00

In the event of flight delays or cancellations, simply notify us as soon as possible, and we will adjust the pickup and delivery schedule accordingly. Our flexible booking system allows for easy modifications to accommodate changes in your travel plans, ensuring a seamless experience despite unforeseen circumstances.

Can I schedule a pickup/delivery at a specific time?2024-03-14T20:17:10+00:00

Absolutely! Our online booking system allows you to choose a convenient pickup/delivery window that suits your schedule. Whether you prefer morning, afternoon, or evening service, we strive to accommodate your preferences to the best of our ability. If you have specific timing requirements, feel free to reach out to our customer support team, and we’ll do our utmost to accommodate your needs. Keep in mind, Lugeez drivers pick up your luggage a MINIMUM of 7 hours before your flight to avoid any potential delays or complications

Are there any restrictions on the size or weight of luggage you can transport?2024-03-14T20:17:10+00:00

While we can accommodate most standard luggage sizes and weights, there are certain limitations to ensure the safety of our drivers and efficient handling of your belongings. We recommend contacting us directly if you have oversized or exceptionally heavy items to discuss feasibility and any additional arrangements that may be necessary.

What happens if my luggage is lost or damaged during transit?2024-03-14T20:17:10+00:00

Although we take every precaution to ensure the safe and timely delivery of your luggage, unforeseen incidents may occur. In the rare event of lost or damaged luggage, rest assured that we have comprehensive insurance coverage to provide compensation for the value of your belongings. Simply notify us of the issue, and our dedicated customer support team will guide you through the claims process and ensure a prompt resolution.

Can I track the status of my luggage in real-time?2024-03-14T20:17:10+00:00

Yes, absolutely! Our advanced tracking system allows you to monitor the status of your luggage in real-time from pickup to delivery. Upon scheduling a pickup, you will receive a unique tracking number that you can use to access live updates on the whereabouts of your belongings via our website or mobile app. You’ll receive notifications at key milestones, providing peace of mind and transparency throughout the journey.

Is Lugeez available for international travel?2024-03-14T20:17:10+00:00

Currently, Lugeez operates primarily within Toronto and the GTA and deliver and check-in luggage exclusively at Toronto Pearson International Airport. However, we are continuously expanding our services to cater to a broader audience. If you have specific international travel requirements, please contact us, and we’ll do our best to accommodate your needs or provide alternative solutions.

How far in advance should I schedule a pickup for my luggage?2024-03-14T20:17:10+00:00

We recommend scheduling your pickup at least 24 hours in advance to ensure availability and allow sufficient time for our team to coordinate logistics. However, we understand that last-minute travel plans may arise, and we strive to accommodate urgent requests whenever possible. For immediate assistance, please contact our customer support team, and we’ll do our best to assist you.

Can I schedule recurring pickups for frequent travelers?2024-03-14T20:17:10+00:00

Absolutely! We offer convenient recurring pickup options for frequent travelers, ensuring a seamless experience for those who frequently embark on journeys. Whether you’re a business professional, a globetrotting adventurer, or a frequent flyer, our recurring pickup service allows you to streamline your travel preparations and focus on your adventures without the hassle of managing luggage logistics.

Are there any specific items that Lugeez cannot transport?2024-03-14T20:17:10+00:00

While we strive to accommodate a wide range of luggage types, there are certain items that we are unable to transport due to safety and regulatory reasons. Prohibited items may include hazardous materials, perishable goods, live animals, and other restricted items. We recommend reviewing our terms and conditions or contacting our customer support team for clarification on specific items before scheduling a pickup.

Can I request additional services, such as luggage wrapping or special handling instructions?2024-03-14T20:17:10+00:00

Absolutely! We understand that each traveler has unique preferences and requirements, and we are committed to accommodating your needs to the best of our ability. Whether you require special handling instructions, luggage wrapping, or other personalized services, simply inform us during the booking process or contact our customer support team, and we’ll make the necessary arrangements to ensure your satisfaction.

What payment methods does Lugeez accept?2024-03-14T20:17:10+00:00

We accept a variety of payment methods to provide convenience and flexibility for our customers. You can pay for our services using major credit cards, debit cards, or other secure payment options available through our online booking system. Additionally, we offer billing options for corporate accounts and recurring customers for added convenience. Rest assured that all transactions are processed securely to protect your financial information.

How does Lugeez handle sensitive personal information?2024-03-14T20:17:09+00:00

At Lugeez, we take data privacy and security seriously. We adhere to strict data protection protocols and comply with applicable privacy regulations to safeguard your personal information. We utilize industry-standard encryption techniques and secure servers to protect your data from unauthorized access or misuse. Your privacy and confidentiality are of paramount importance to us, and we are committed to maintaining the highest standards of data security and integrity.

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