F.A.Q.

At Lugeez, the safety and security of your belongings are our utmost priority. We employ stringent security measures, including GPS tracking, tamper-proof seals, and trained personnel to ensure the integrity of your luggage throughout the journey. Additionally, all our drivers undergo thorough background checks and training to maintain the highest standards of professionalism and security.

In the event of flight delays or cancellations, simply notify us as soon as possible, and we will adjust the pickup and delivery schedule accordingly. Our flexible booking system allows for easy modifications to accommodate changes in your travel plans, ensuring a seamless experience despite unforeseen circumstances.

Absolutely! Our online booking system allows you to choose a convenient pickup/delivery window that suits your schedule. Whether you prefer morning, afternoon, or evening service, we strive to accommodate your preferences to the best of our ability. If you have specific timing requirements, feel free to reach out to our customer support team, and we’ll do our utmost to accommodate your needs. Keep in mind, Lugeez drivers pick up your luggage a MINIMUM of 7 hours before your flight to avoid any potential delays or complications

While we can accommodate most standard luggage sizes and weights, there are certain limitations to ensure the safety of our drivers and efficient handling of your belongings. We recommend contacting us directly if you have oversized or exceptionally heavy items to discuss feasibility and any additional arrangements that may be necessary.

Although we take every precaution to ensure the safe and timely delivery of your luggage, unforeseen incidents may occur. In the rare event of lost or damaged luggage, rest assured that we have comprehensive insurance coverage to provide compensation for the value of your belongings. Simply notify us of the issue, and our dedicated customer support team will guide you through the claims process and ensure a prompt resolution.

Yes, absolutely! Our advanced tracking system allows you to monitor the status of your luggage in real-time from pickup to delivery. Upon scheduling a pickup, you will receive a unique tracking number that you can use to access live updates on the whereabouts of your belongings via our website or mobile app. You’ll receive notifications at key milestones, providing peace of mind and transparency throughout the journey.

Currently, Lugeez operates primarily within Toronto and the GTA and deliver and check-in luggage exclusively at Toronto Pearson International Airport. However, we are continuously expanding our services to cater to a broader audience. If you have specific international travel requirements, please contact us, and we’ll do our best to accommodate your needs or provide alternative solutions.

We recommend scheduling your pickup at least 24 hours in advance to ensure availability and allow sufficient time for our team to coordinate logistics. However, we understand that last-minute travel plans may arise, and we strive to accommodate urgent requests whenever possible. For immediate assistance, please contact our customer support team, and we’ll do our best to assist you.

Absolutely! We offer convenient recurring pickup options for frequent travelers, ensuring a seamless experience for those who frequently embark on journeys. Whether you’re a business professional, a globetrotting adventurer, or a frequent flyer, our recurring pickup service allows you to streamline your travel preparations and focus on your adventures without the hassle of managing luggage logistics.

While we strive to accommodate a wide range of luggage types, there are certain items that we are unable to transport due to safety and regulatory reasons. Prohibited items may include hazardous materials, perishable goods, live animals, and other restricted items. We recommend reviewing our terms and conditions or contacting our customer support team for clarification on specific items before scheduling a pickup.

Absolutely! We understand that each traveler has unique preferences and requirements, and we are committed to accommodating your needs to the best of our ability. Whether you require special handling instructions, luggage wrapping, or other personalized services, simply inform us during the booking process or contact our customer support team, and we’ll make the necessary arrangements to ensure your satisfaction.

We accept a variety of payment methods to provide convenience and flexibility for our customers. You can pay for our services using major credit cards, debit cards, or other secure payment options available through our online booking system. Additionally, we offer billing options for corporate accounts and recurring customers for added convenience. Rest assured that all transactions are processed securely to protect your financial information.

At Lugeez, we take data privacy and security seriously. We adhere to strict data protection protocols and comply with applicable privacy regulations to safeguard your personal information. We utilize industry-standard encryption techniques and secure servers to protect your data from unauthorized access or misuse. Your privacy and confidentiality are of paramount importance to us, and we are committed to maintaining the highest standards of data security and integrity.