FAQs Archive - Lugeez

Q: How does Lugeez handle sensitive personal information?

At Lugeez, we take data privacy and security seriously. We adhere to strict data protection protocols and comply with applicable privacy regulations to safeguard your personal information. We utilize industry-standard encryption techniques and secure servers to protect your data from unauthorized access or misuse. Your privacy and confidentiality are of paramount importance to us, and we are committed to maintaining the highest standards of data security and integrity.

Q: Are there any specific items that Lugeez cannot transport?

While we strive to accommodate a wide range of luggage types, there are certain items that we are unable to transport due to safety and regulatory reasons. Prohibited items may include hazardous materials, perishable goods, live animals, and other restricted items. We recommend reviewing our terms and conditions or contacting our customer support team for clarification on specific items before scheduling a pickup.

Q: How far in advance should I schedule a pickup for my luggage?

We recommend scheduling your pickup at least 24 hours in advance to ensure availability and allow sufficient time for our team to coordinate logistics. However, we understand that last-minute travel plans may arise, and we strive to accommodate urgent requests whenever possible. For immediate assistance, please contact our customer support team, and we’ll do our best to assist you.

Q: What happens if my luggage is lost or damaged during transit?

Although we take every precaution to ensure the safe and timely delivery of your luggage, unforeseen incidents may occur. In the rare event of lost or damaged luggage, rest assured that we have comprehensive insurance coverage to provide compensation for the value of your belongings. Simply notify us of the issue, and our dedicated customer support team will guide you through the claims process and ensure a prompt resolution.